privacy policy

 

Naia Léa Privacy Policy

The protection of your personal data is very important to us. In this Privacy Policy, we explain how Naia Léa (hereinafter "we", "us" or "the Website") collects, processes, stores, and protects your data. We act in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

Naia Léa is the data controller for the processing of your personal data. Contact:

2. What Personal Data We Collect

We collect personal data when you visit our website, register, place an order, or communicate with us. The data collected includes:

Device and Usage Information

  • Browser type and version
  • IP address
  • Time zone
  • Device IDs
  • Pages visited, products, and interactions
  • Cookies and tracking information

Purpose: Improving website functionality, analyzing user behavior, ensuring security.

Order and Account Information

  • First and last name
  • Billing and shipping address
  • Payment information (encrypted)
  • Email address and phone number

Purpose: Processing and delivering your order, communication, fraud prevention.

Communication Data

  • Messages, inquiries, and feedback

Purpose: Customer service, processing inquiries, improving our products and services.

3. Why We Process Your Data (Legal Basis)

We process your data only on lawful grounds:

  • Contract fulfillment: For processing and delivering your orders.
  • Legal obligations: For tax, accounting, and reporting obligations.
  • Legitimate interests: Website improvement, marketing, fraud protection.
  • Consent: For newsletters or targeted marketing campaigns, if you have consented.

4. Sharing Personal Data

We only share your data with trusted partners when necessary for the purposes mentioned above:

  • Shopify: E-commerce platform for order processing.
  • Shipping service providers: For delivering your order (e.g., DHL, PostNL).
  • Payment service providers: For secure payment processing (e.g., PayPal, Shopify Payments).
  • Legal obligations: In case of legal requirements or court orders.

All partners process your data in accordance with the GDPR.

5. Data Retention and Deletion

We store your data only for as long as necessary:

  • Order information: Up to 6 years for tax and legal purposes.
  • Communication data: Until your request is fulfilled or for statutory retention periods.
  • Cookies: Depending on browser settings, maximum 2 years.

After these periods, your data will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. This includes:

  • Essential cookies: For basic functions (e.g., shopping cart).
  • Analytics cookies: For website optimization (e.g., Google Analytics).
  • Marketing cookies: For personalized advertising.

You can adjust or disable the use of cookies through your browser settings.

7. International Data Transfers

As we collaborate with partners worldwide (e.g., Shopify, based in Canada), your data may be processed outside the EU. We ensure that all data transfers are secured by appropriate safeguards (e.g., EU Standard Contractual Clauses).

8. Your Rights

You have the right to:

  • Access: What data we have stored about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Have your data deleted, provided there are no legal obligations preventing this.
  • Restriction: Restrict the processing of your data.
  • Object: Object to the processing of your data for legitimate interests.
  • Data portability: Receive your data in a machine-readable format.

Inquiries: Contact us at support@naialea.com. We will process requests within 30 days.

9. Security Measures

We implement technical and organizational measures to protect your data from loss, misuse, or unauthorized access. These include:

  • Encrypted data transmission (SSL).
  • Secure storage on servers with the highest security standards.
  • Regular training of our employees in data protection.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed, for example, due to legal changes. The current version can be viewed on our website at any time. Changes will take effect upon publication.

11. Contact

If you have any questions or complaints regarding the processing of your data, please contact us at any time:

Email: support@naialea.com

Thank you for your trust in Naia Léa and our commitment to your privacy.